Customer Help
Our happiness team is always here to assist.
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Ordering and Payment
To place an order, simply browse our collection, add items to your cart, and follow the checkout process.
We accept the following payment methods:
- Credit/Debit Cards (Visa, Mastercard etc.)
- Net Banking (all major banks)
- UPI
- Wallets (Paytm, Mobi Kwik, etc.)
- Cash on Delivery (COD)
- Online Bank Transfer
Yes, all orders are processed through a secure checkout system. We use the latest SSL encryption technology to safely transmit & store your credit card details. Your personal and payment information is completely Secure.
You can cancel or modify your order before it is delivered. However, once the order is delivered, no cancellations or changes will be accepted.
Please contact our customer service team as soon as possible to request changes or cancellations.
Returns and Exchanges
The product must be uncut unboxing video, with tags attached, and in its original packaging.
Only full orders can be returned. Partial returns are not accepted.
We’re dedicated to ensuring your complete satisfaction. However, if you receive an incorrect product, please let us know within 5 days of delivery. We’ll be happy to provide a replacement or a full refund – the choice is yours!
Please contact our customer care within 24 hours of receiving the delivery. Please refer to our “Returns Policy” section for more details.
Uncut unboxing video is required to process returns. This helps us to verify the condition of the items received.
You must make an uncut unboxing video when the parcel is received. Then you must send that video to us within 24 hours. After that the video will be verified. If everything looks okay, then you can return it to the courier personnel with all the original packaging material. You need to get in touch with the customer support and intimate the action immediately.
Shipping and Delivery
Miscellaneous
1. What is your shipping policy?
- Free Shipping: We offer free shipping on all over India.
- Dispatch Time: Orders are typically dispatched within 24-48 hours of receipt.
- Delivery Time: Delivery times may vary depending on the product ordered and the location.
- Updates: We will keep you informed of any delays that may occur.
2. How long does shipping take?
Shipping times vary depending on your location. We have multiple Shipping Partners like FedEx, Delivery, Ecom Express, Aramex, etc . All orders are usually delivered within 3-10 working days after dispatch.
3. Can I track my order?
Yes, you will receive tracking information via email once your order ships.
4. Do you Ship Internationally?
Yes, we ship Internationally.
5. Do you deliver all over India?
Yes, we do deliver all over India.
6. Can I change the shipping address of the order?
You can change the shipping address before your order is billed or shipped. This could be done by contacting our customer support with your order details.
7. What is the stipulated delivery time for an order?
Delivery Time will be around 3-10 working days.
8. I am an international customer but want delivery in India. Is this possible?
Yes, we can deliver your shipment to India. We will need the complete shipping address along with a local contact number.
1. Do you offer gift wrapping?
Yes, we offer gift wrapping services for a small fee.
2. What is guaranteed of the color/ plating is used in artificial jewelry?
The colors and plating used in our products are guaranteed to last for a certain period of time, depending on the specific material and finish.
– For plated products, the plating is guaranteed to last for at least 1-2 years with proper care and maintenance.
– For colored products, the colors are guaranteed to remain vibrant and true for at least 1-2 years, depending on the specific material and finish.
Please note that the longevity of the colors and plating can be affected by various factors, such as exposure to sunlight, water, and chemicals, as well as wear and tear. To maintain the appearance of your product, we recommend following our care and maintenance instructions.
3. Do I need to provide any proof for returns?
Yes, an uncut unboxing video of the delivered product is required.
4. Within how many days can I raise a return request?
You can raise a return request within 5 days of delivery.
5. What happens if I remove the tag from the product?
Return will not be accepted if the tag is removed.
6. What should I ensure when returning a product?
Ensure the product is in its original packaging, with invoice and tags intact, and no scratches or deformities.
7. Do I need to return the gifts accompanying the purchased product?
Yes, gifts accompanying the purchased product must be returned.
8. Will I be charged for return shipping?
No, we will arrange for reverse pickup. However, for monetary refunds, ₹75 will be deducted for reverse logistics charges.
9. Can I use my coupon with other offers?
No, coupons cannot be split or combined with other offers.
10. What happens if my return is rejected?
We reserve the right to reject returns that do not meet our return criteria.
